FAQ's

Frequently Asked Questions (FAQ) – Nexo

Here are a few of our most frequently asked questions. To provide you with the best customer experience, your feedback is always encouraged.

If you have any questions, please email us at support@nexoind.in

Where do you ship from?

We ship from our manufacturing factories and warehouse located in Kolkata. If you order more than one item, they may be shipped separately, as different factories specialize in different products.

Is COD (Cash on Delivery) available?

Yes, we offer both Cash on Delivery and Prepaid payment options.

How long will it take for my items to arrive?

Most orders arrive within 4–6 business days. Delivery time may vary depending on product demand and your shipping location.

Is shipping really FREE?

Yes, we provide free shipping for all orders.

Eligibility for Replacements

Our replacement policy applies only if:

  • The wrong item is delivered, or
  • The delivered item is damaged.

You must notify us within 24 hours of receiving the product and provide a mandatory unboxing video.

After reporting, the replacement policy remains valid for 5 days from the date of purchase.

Proof of Purchase

To initiate the replacement process, please send us:

  • Clear, unaltered images of the product and the package
  • Original packaging
  • A complete unboxing video

Email these to support@nexoind.in

Where is your company located?

We are located in Kolkata, India.

Will I receive a confirmation number after placing my order?

Yes. Every customer receives a confirmation email after placing an order.

(If you don’t receive one within 12 hours, please contact us.)

Who can I contact if I have a problem with my order?

For any issues, please email us at support@nexoind.in

We respond within 24 hours.

How can I pay?

We accept:

  • Major Credit Cards
  • Debit Cards
  • UPI
  • Net Banking
  • Wallets
  • Cash on Delivery (available in most locations)

Is checkout on this site safe and secure?

Absolutely. All purchases made on Nexo are safe, secure, and fully encrypted.

How can I cancel my order?

To cancel your order, email us at support@nexoind.in

Note: You must contact us within 12 hours of placing your order.