Shipping policy
Shipping Policy – Nexo
At Nexo, we are committed to delivering your order safely, securely, and on time.
Order Processing
- Orders are processed within 24–48 business hours after payment confirmation.
- Orders placed on Sundays or public holidays will be processed on the next working day.
Delivery Timeline
- Estimated delivery time is 4–5 business days, depending on your location.
- Delivery timelines may vary due to courier operations, weather conditions, or other unforeseen circumstances beyond our control.
Shipping Coverage
- We currently ship across India.
- At this time, international shipping is not available.
Shipping Charges
- Shipping charges (if applicable) are clearly displayed at checkout before payment.
- Any free shipping offers or promotions will be mentioned on our website.
Courier Partners
We work with reliable courier partners to ensure safe and timely delivery.
In areas with limited courier service availability, delivery timelines may be longer than estimated.
Damaged or Tampered Packages
If you receive a package that appears damaged or tampered:
- Please do not accept the delivery
- Contact us within 48 hours of delivery
- Share clear photo or video proof of the issue
After verification, we will assist you with a replacement or suitable resolution.
Order Cancellation
- Orders can be cancelled within 12 hours of placing the order.
- Once an order has been packed or dispatched, cancellation may not be possible.
Need Help?
For shipping, delivery, or cancellation-related queries, please contact us:
📧 Email: support@nexoind.in
🕒 Support Hours: Monday to Saturday – 10:00 AM to 6:00 PM IST